What are the ‘legal grounds’ for using your data?

Privacy law requires us to say what “legal grounds” we have to use your data.

Do you buy something from us?

We need information from you because of the contractual agreements between you and the Flower of Life, such as your purchase of a product or your right to a warranty. This is the case with: Order & pre-order Delivery Return & repair

We use your data for ‘legitimate interest’.

This means that we want to provide all our customers with the most optimal, personal service. We always think about your privacy. This is true for:

• Comments on the website
• Contact us via a web form on the website
• Subscribe to a Newsletter & Email
• Personal contact/advice
• Actions
• social media

We may also have a legal obligation to use your data

For example, when we suspect fraud. And sometimes you have given us permission to use your data, such as when you sign up for the newsletter. We keep track of this information.

Who has access to your data?

We do not pass on your data to other parties unless this is really necessary for our services. In this exceptional case we are talking about parties such as delivery partners (delivery of ordered product) and payment partners (payment online). After all, our delivery partner has to deliver your order to the correct address, and it is nice to be able to pay for your order directly online. In suspicious situations, we are obliged to share customer data with government authorities. The parties that receive access to your data from us may only use it to provide you with a service on behalf of the Flower of Life. Unless they are responsible for obtaining and protecting your data.

Cookies

This website does not use cookies. During a visit to this website, no data is collected about the interests or surfing behavior of visitors.

Where is your data stored?

Data is stored on a database within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy remains protected in an appropriate way. This has been officially established for a number of countries. Some US parties have registered under the Privacy Shield, which provides adequate protection. Or we work with official model contracts that have been specially drawn up to guarantee your privacy.

How long do we keep your data?

We do not store and use your data for longer than necessary. We will then delete all data we have about you. Or do we use your data anonymously, because we need certain data for internal analyzes and reports, such as the value of your visit or order. Sounds simple, but how does that work in practice? We adhere to certain terms, after which we delete your data. Here they are: The tax authorities require us to keep our administration with your invoice, payment and order details for 7 years. After that, we only use anonymous data for internal reports. If you have registered for the newsletter or have given permission to receive personalized messages, we will keep that permission for 5 years. Even if you decide at a given moment that you no longer wish to receive the newsletter or personalized messages, we will save the withdrawal of your request. We do not store the e-mails you receive from us for longer than 60 days. So you don’t have to worry about getting the same email from us more than once. After that period, we only use your data anonymously, for internal reports. We keep data that we use to prevent fraud for a very long time. Not nice, but necessary.

What are your rights?

Of course you remain in control of your data. Would you like to have free access to your personal data and receive a copy? Or do you want to change, delete, limit use or adjust your e-mail preferences? Let us know by post or email. In this way you can also object to the use of your data for marketing purposes or indicate that you believe that your privacy outweighs our interests. In that case, we will review the situation. It’s easy to unsubscribe from the newsletter. You can do this by sending us an email via this link. We want to make sure that you really are you. Therefore, we may request additional information from you to establish your identity. We also do this for unclear requests.

Do you have questions or complaints?

For questions or complaints about your data and the protection of your privacy, you can contact us via eMail: Info@the-flower-of-life.nl If you are not satisfied with how the Flower of Life handles your privacy, you can contact the privacy authority. Who is responsible for your data? We are the Flower of Life This is our Chamber of Commerce number: 63790068 This is our VAT identification number: NL152849774B01 You can reach us like this: Call: 06 14360480 Email: info@thefloweroflife.nl